Pestify gives homeowners the same professional-grade products the pros use, without the pro price tag. If something isn’t working the way it should, we want to fix it fast. This page explains how our guarantee, returns, refunds, and cancellations work.
The Pestify Pest-Free Guarantee
Who’s covered
The Pest-Free Guarantee covers customers with an active Pestify subscription whose account is current on all payments. It does not cover one-time purchases, cancelled or paused subscriptions, orders that have already been refunded, or Pestify products bought from another seller.
What the guarantee means (and what it doesn’t)
The guarantee applies to the pests listed in your current Pestify plan and on the product labels included in your kit. It’s a promise that we’ll stand behind you with real support and real solutions. It is not a promise that you’ll never see another bug, that every pest will be gone after one application, or that any single product will perform the same in every home.
Pest pressure changes with the seasons, weather, moisture, food and water sources, landscaping, the condition of your home, and what’s happening on neighboring properties. How and when the treatment is applied matters too. Pestify will use its reasonable judgment to determine whether covered pests are still present and what’s contributing to the activity.
Your part
To use the guarantee, we ask that you make every effort to:
- apply your treatment as directed on the product label and in Pestify’s instructions
- use the recommended amount of product in the recommended areas
- stay on your recommended treatment schedule
- give the treatment enough time to work
- let us know about ongoing activity from covered pests within 30 days of noticing it
- answer our troubleshooting questions and send photos or details when we ask
- follow any reasonable retreatment or prevention steps our pest pros recommend
How it works
If you have an active subscription and covered pests are still a problem after doing your part, email info@getpestify.com. Our pest pros will review your situation and decide on the best next step, which may include application tips, a revised treatment plan, a targeted add-on, or a free retreatment.
Refunds under the guarantee
Refunds aren’t automatic, but they are available. If you’ve followed directions, worked with our team through troubleshooting, and we’ve had two opportunities to resolve the issue without success, Pestify may issue an account credit or refund at its reasonable discretion. Any credit or refund is limited to the cost of your most recent kit. A remedy offered in one situation doesn’t guarantee the same remedy in another.
Cancelling ends coverage
Guarantee coverage ends when your cancellation takes effect. The guarantee does not apply to pest activity, support requests, or treatments that come after that date.
Returns
You may return an unopened, unused Pestify kit within 30 days of purchase for a refund. To start a return, email info@getpestify.com with your order number. We may ask for product details or photos to confirm your return is eligible, then we’ll send return instructions.
Since Pestify ships your orders free, return shipping is the customer’s responsibility. You’re responsible for the cost of shipping and for getting the item back to us safely.
Refunds are issued once we receive and inspect the returned kit. Pestify may reduce or deny a refund if the kit has been opened, used, damaged, is missing parts, can’t be safely returned, or is outside the 30-day window.
Damaged or Missing Items
If your order arrives damaged or incomplete, let us know within 7 days of delivery and we’ll send a replacement at no charge.
Refund Limits
Unless Pestify agrees otherwise in writing, any refund is limited to your most recent eligible charge. We don’t refund earlier subscription periods, used products, free items, expedited shipping, gift cards, purchases from other sellers, or charges that have already been refunded.
Refunds go back to your original payment method. If that method is no longer available, Pestify may issue an account credit or another reasonable form of refund where allowed.
Canceling Your Subscription
Cancel anytime. No fees, no phone calls. After you cancel, your subscription stays active through the end of your current billing period.
How to cancel:
- Log in at https://www.getpestify.com/my-account/
- Click the Subscriptions tab.
- Find the subscription you want to cancel and click View.
- Click Cancel and confirm.
To avoid being charged for your next shipment, cancel before your renewal date.
Policy Updates
Pestify may update this policy from time to time. The version in effect when we receive your request is the one that applies. If this policy conflicts with an FAQ, ad, landing page, or other summary, this policy controls.
Questions?
Email us at info@getpestify.com. We’re happy to help.
